Returns Policy (if Defective)
This is applicable to products that become defective after installation.
Most of the goods are offered with a 12-month manufacturer’s warranty. When a product is advertised as having a longer warranty, Marmoris is not responsible for that warranty.
If defective items are returned directly to us at the customer’s expense, we will reimburse all reasonable shipping and packaging charges after receiving a receipt for such expenses.
The manufacturer tests each item that is returned due to a defect. The cost of the testing procedure will be deducted from the product value if it turns out that the item is not defective.
All solid surface products must be verified for colour compatibility within 24 hours of delivery, and we must be alerted immediately if any colours are off.
No replacements will be taken into consideration once the goods have been installed or worked on.
Returns Policy (non-faulty)
This is applicable to products that become defective after installation. See Section 5 for transit-related problems.
You may cancel your purchase at any time up until the end of the fourteenth (14) working day after the day you initially got it if you decide you no longer need a product after receiving delivery. Your “cooling-off period” is known as this.
Email us at marmorisuk@gmail.com to cancel your order.
You are responsible for returning the items to us in good condition and at your own expense if you cancel your order. You have a legal obligation to take reasonable care to make sure the products reach us undamaged and in excellent shape.
We retain the right to refuse to accept any items whose packaging has been tampered with or is otherwise unfit for resale.
Please be aware that there will be a 30% restocking fee for any things you wish to return that are not damaged. Additionally, you are in charge of paying the return delivery fees and making sure that all things arrive at our offices brand new, undamaged, and in resellable condition.
Unfortunately, there is no return policy for any worktops, breakfast bars, splashbacks, or upstands. Worktops, breakfast bars, splashbacks, and upstands cannot be returned unless they were harmed during shipping or developed manufacturing defects.