Terms & Conditions

Before placing any orders for anything from our website (www.marmoris.co.uk), please read the following terms and conditions: It is important for you to realise that ordering any of our products constitutes your agreement to be bound by these terms and conditions.

You are not permitted to access this website if you do not accept these terms. These terms of use are subject to change at any moment, and by using marmoris.co.uk after such changes have been made, you agree to be bound by them moving forward.

In the following Terms and Conditions

The word “Goods” refers to the items that the provider must provide in compliance with these rules and regulations.

the term “website” www.marmoris.co.uk

2.1 After completing your online order, you will get an email acknowledgment at the email address you supplied at the time of order placement. Please be aware that this does not imply that we have accepted your order. When the items are shipped out, a contract is created between you, the client, and us, the supplier. We have the right to reject any order or portion of an order at any time before acceptance.

2.2 If a customer orders products on a weekend, a holiday, or after 2:00 p.m. on a working day, the order is considered to have been placed the next working day.

Unless otherwise specified, all prices listed on this website include VAT.

2.4 Marmoris is not required to honour any orders placed at a price that seems to be incorrect on the website.

2.5 You will be immediately added to our marketing list if you place an order with us over the phone. Please write to us at our showroom address, which is shown on the ‘Contact Us’ part of our website, if you want to be taken off this list.

3.1 Send an email to marmorisuk@gmail.com to cancel your order.

3.2. You won’t be able to cancel your order if it has already been sent. In these situations, you will need to return the items on your own in accordance with the Returns Policy’s guidelines (please refer to sections 6 and 7).

3.3 In all circumstances, refunds will be processed as quickly as feasible and within 30 days of the day the client requests a refund and the transaction is cancelled. Specially ordered products, such as the following, cannot be cancelled or returned unless they are defective or damaged:

All furniture and accessories are custom-made.

-Any products that are produced to order and to the requirements of the customer (such as radiators)

3.4 Take note that there are no refunds for any deposits. We won’t be able to reimburse you for your deposit if you decide to cancel an order that has already been placed.

3.5 Because the products will be specially purchased for us and ready for collection, we are unable to accept cancellations of orders after you have told us that you will pick them up.

3.6 Because each of our glass splashbacks is built to order, we are unable to accept cancellations once an order has been placed for them.

4.1 Your contract for the purchase of the products is considered to be different from the contract for the delivery of the goods to you. Delivery may take place in a single or many installments. After the items have been given to the delivery provider, you, the buyer, may change the delivery address. This may result in an extra fee of £20.00. If a delivery effort is made but no one is available to take it, the client will be responsible for paying the actual delivery expenses. Please be aware that the real delivery fees might be much more than what you initially paid at the checkout. In rare circumstances, a restocking fee of up to 30% may also be applied.

4.2 If an item is damaged upon delivery, please email marmorisuk@gmail.com with the facts and make a note of it on the delivery papers. If not every item is broken, do not deny delivery. You will be charged for the return and redelivery of any undamaged item(s) if you decline a delivery that contains them. Please be advised that the prices for big pallet deliveries will be significantly more than the delivery amount you would have paid at the checkout.

4.3.1 The delivery drivers are not covered by insurance to drive their cars off of public roadways. The vehicle will only transport the products to the end of the public road if you live in a rural or difficult-to-reach place and your property is not on a public road. When placing your purchase, you agree to this. If you decline delivery because the driver cannot bring the products to your home, you will be responsible for paying the actual delivery and collection expenses.

4.3.2 It is your obligation to make sure a strong person is there during delivery so the driver can help unload the products and transport them. The driver will take the products back to the depot, and the delivery attempt will be considered a failure if no one is there to help. Before we may send the products back out, you, the client, may have to pay a re-delivery fee if the delivery attempt is unsuccessful. After a failed delivery attempt, you are entitled to a full refund minus the shipping fee if you decide to cancel the transaction. Please be aware that all deliveries are made to the curb only.

4.4 Delivery times are estimates, and we take no responsibility in the event of a delivery delay. Before the products have been delivered, checked for inconsistencies, and ensured to be undamaged, do not schedule any installers, kitchen fitters, or other work personnel to install them.

4.5 Customers will be notified and given the option to cancel orders if, for any reason, the anticipated delivery time exceeds 14 working days from the date of order receipt.

4.6 There can be an extra transportation fee when ordering large, bulky products for delivery to places like Devon and Cornwall or the Scottish Highlands, for example. If this applies to your order, you will be informed and given the choice of paying the additional price or cancelling your transaction.

4.7 The goods must be examined and signed for when delivered to an alternate location (such as a neighbour’s residence). Please be aware that if the delivery is to a shared structure, such as a block of apartments, the driver may need assistance unloading but is only obliged to deliver to the reception area. This assistance is expected of all clients upon delivery and is discussed prior to delivery. When placing your purchase online, in the notes area, or in writing, you must specify whether you want the products delivered to you or to someone else.

4.8 You shall be responsible for paying the actual delivery expenses incurred by us if we make an attempt to deliver the products you purchased and you reject the delivery. Please be aware that the real delivery fees might be much more than what you initially paid at the checkout.

4.9 www.marmoris.co.uk assumes no obligation for any failure to ship items when this occurs due to the inability to do so due to acts of God, civil unrest, fire, floods, or very atypical weather. This is without limiting the statutory rights granted to customers under English Law. The products will not be shipped to you as ordered due to legislation, other factors beyond our control, or decisions made on reasonable grounds not to do so due to fraud or other similar reasons, provided that all reasonable measures have been taken to notify you within 14 working days of the date the order was received.

5.1 You consent to open any boxes and packing for products sent by our courier service, inspect the contents carefully for damage, and send us a message at marmorisuk@gmail.com (within 24 hours) if there is any damage or a shortfall. Please make sure that the delivery note includes a notice if the packing of the items seems damaged.

5.2. You agree to inspect all the items for damage before they are sent out using a pallet service. During delivery, any items that were damaged during transportation must be identified and stated on the delivery note. Any claims for items that were signed for as being in excellent condition but were later discovered to be damaged when investigated after the first delivery will not be accepted by us.

5.3 Upon delivery, worktops, breakfast bars, splashbacks, and upstands should be inspected for damage and rejected if any are detected.

5.4 If a portion of an order is damaged upon delivery, kindly accept the entire order while clearly noting which item(s) are damaged on the delivery note. Within 24 hours of receiving your notification, we will arrange for the new item(s) to be delivered and the damaged item(s) to be collected. If not all of the things are damaged, do not refuse delivery.

5.5 If you designate another person to accept and sign for the products on your behalf, you agree to inform them that the items must be checked and that, in the event that they do so without thoroughly inspecting the goods, you, the customer, bear full responsibility for any losses or damage.

5.6 If we are not notified of any claims for damages or shortages within 24 hours of the delivery being accepted by the customer, we cannot accept or even evaluate those claims.

5.7 Once the items are signed for, you, the purchaser, bear complete responsibility for any loss or damage to them.

5.8 A replacement will be sent after it has been created if a custom item is delivered damaged and is signed for as such (the damage being recorded on the delivery note).

This is applicable to products that become defective after installation.

6.1 Most of the goods are offered with a 12-month manufacturer’s warranty. When a product is advertised as having a longer warranty, Marmoris is not responsible for that warranty.

6.2 If defective items are returned directly to us at the customer’s expense, we will reimburse all reasonable shipping and packaging charges after receiving a receipt for such expenses.

6.3 The manufacturer tests each item that is returned due to a defect. The cost of the testing procedure will be deducted from the product value if it turns out that the item is not defective.

6.4 All solid surface products must be verified for colour compatibility within 24 hours of delivery, and we must be alerted immediately if any colours are off. No replacements will be taken into consideration once the goods have been installed or worked on.

This is applicable to products that become defective after installation. See Section 5 for transit-related problems.

7.1 You may cancel your purchase at any time up until the end of the fourteenth (14) working day after the day you initially got it if you decide you no longer need a product after receiving delivery. Your “cooling-off period” is known as this.

7.2 Email us at marmorisuk@gmail.com to cancel your order.

7.3 You are responsible for returning the items to us in good condition and at your own expense if you cancel your order. You have a legal obligation to take reasonable care to make sure the products reach us undamaged and in excellent shape.

7.4 We retain the right to refuse to accept any items whose packaging has been tampered with or is otherwise unfit for resale.

7.5 Please be aware that there will be a 30% restocking fee for any things you wish to return that are not damaged. Additionally, you are in charge of paying the return delivery fees and making sure that all things arrive at our offices brand new, undamaged, and in resellable condition.

7.6 Unfortunately, there is no return policy for any worktops, breakfast bars, splashbacks, or upstands. Worktops, breakfast bars, splashbacks, and upstands cannot be returned unless they were harmed during shipping or developed manufacturing defects.

8.1 We go out of our way to ensure that the products listed for sale on our website are appropriately stated. However, the contract between you, the client, and us, the supplier, does not include the product descriptions on the website. They are intended to provide an overall concept of the products. Always be sure the products you buy from us fit the purposes for which they were intended. We make no representations or warranties regarding the suitability of the products you buy from us for the purposes for which they are intended.

8.2 We shall not be held responsible for any losses or damages you could incur as a result of our contract violations, including but not limited to indirect losses to you and/or losses or damages to third parties’ property. In any case, the amount of your obligation to us for damages resulting from our carelessness is limited to the invoiced cost of the items. Nothing in this paragraph would reduce our responsibility for wrongful death or other serious injuries brought on by our carelessness. Your statutory rights are unaffected by this provision.

8.3 We take every precaution to guarantee that our website is error- and virus-free. However, we cannot guarantee that using this website or any other website accessed via it won’t harm or interfere with your computer in any way. It is your duty to ensure that the equipment you use to access our website is adequately protected. If you lose anything or damage any equipment as a result of using our website, we won’t be responsible to you or anyone else.

We and you agree to submit to the exclusive jurisdiction of the courts in England and Wales, and the contract will be governed by English law. You are in charge of adhering to any local laws that might be in force if you use the website from a place outside of this jurisdiction.

Links to other websites on the internet that are run and controlled by different parties may be found on this page. The content or availability of any external website, as well as any business dealings between you and such websites, are not the responsibility of Marmoris. If you have any questions about these links, their content, or any transactions, you should get in touch with the website administrator or webmaster who is in charge of those other websites.

11.1 We go out of our way to ensure that the products listed for sale on our website are appropriately stated. However, the contract between you, the client, and us, the supplier, does not include the product descriptions on the website. They are intended to provide an overall concept of the products. Always be sure the products you buy from us fit the purposes for which they were intended. We make no representations or warranties regarding the suitability of the products you buy from us for the purposes for which they are intended.

11.2 You acknowledge that we may use the personal information you voluntarily supply to carry out necessary anti-fraud procedures. Your personal information may be sent to a fraud prevention or credit reference organisation, which may retain a record of such information.

12.1 You acknowledge and agree that we may post any feedback you offer us on the calibre of our goods or services on our website. However, we won’t publish information like your email address, phone number, website address, or street address. We may only use your name and the town where you reside.

12.2 Although it is our goal to go above and beyond for our customers, there may be times when they believe that, for whatever reason, they have not received fair treatment. In this situation, you consent to write or email the customer service manager to explain the issue and give them up to 14 working days to look into it and find a solution before posting any critical remarks on any website, newsgroup, blog, social networking site, or other online resource. If you’re still not happy, you promise to incorporate the customer service response in any online articles you write so that readers will get a fair and balanced perspective.

12.3 It goes without saying that publishing any unfavourable information that is false or unsupported may lead to legal action for libel against the publisher.

13.1 Marmoris or its licensors are the exclusive owners of all intellectual property rights in the site design, text, graphics, interfaces, and other material, as well as the choices and arrangements made within. Every right is protected. For the sole purpose of placing an order with Marmoris, permission is granted to electronically copy and print physical copies of elements of this website. It is expressly forbidden to make any other use of the materials on this website, including modification, distribution, or re-publication. This includes reproduction for uses other than those noted.

Please be aware that the sizes given on the internet for worktop-related items may differ and that they are often cut slightly longer than the sizes specified owing to small laminate scratches and other cutting-related issues. But you will always get a useful workbench of the specified size.

14.2 The thickness tolerance for laminate breakfast bars and worktops is 2mm.

14.3 Please be aware that while laminate breakfast bars and worktops are cut from full-size boards, they are all classified as half boards if they are 1800mm or 2050mm in length. All necessary measures to guarantee a high-quality cut will be taken; however, all ends will require expert refinishing.

15.1 Before signing for the delivery of a glass splashback, you must inspect the box for any obvious evidence of damage. Any products damaged during delivery must be documented, and if at all feasible, delivery should be cancelled and the driver should be asked to pick up the items. If the glass splashbacks are broken when they arrive, the driver should be asked to take them back with him. Please note that there is a +/- 2mm tolerance on glass goods because of the manufacturing process; if the glass splashbacks do not fit, we cannot give you a refund if the measurements match the specs on your order. Before signing for your order, please double-check everything carefully. Any claims you make after signing for the package will be verified at our discretion and must be made within 24 hours of delivery. If you requested that we leave your order with a friend, neighbour, or in a secure location on your property, you did so fully at your own risk. We advise you to make sure the recipient of the delivery verifies the order on your behalf. We reserve the right, whenever practical, to rectify any flaws, as opposed to recreating that specific piece of glass or paying any kind of compensation. We are unable to examine any claims of damage if the glass has already been installed.

15.2 Because each of our glass splashbacks is produced specifically for each customer, we are unable to accept refunds or exchanges for these products.